At Mended Things, your privacy matters. We keep things simple — we only collect what we need to process your order and make sure your piece arrives safely.
Information We Collect
When you place an order or interact with our website, we may collect:
- Your name
- Email address
- Shipping address
- Payment-related information (processed securely via third parties)
- Basic technical data such as IP address, browser type, and cookies
We do not store your full payment details.
How We Use Your Information
We use your information to:
- Process and fulfill your order
- Ship your package and provide tracking updates
- Respond to your messages or questions
- Improve our website and customer experience
We do not sell your personal information.
Payments
All payments are securely processed through PayPal.
We do not have access to your full card details.
Your payment information is handled directly by PayPal under their secure system.
Shipping & Order Fulfillment
To deliver your order, we may share necessary details (such as your name and shipping address) with shipping carriers like United States Postal Service (USPS).
This information is only used to complete delivery.
Cookies & Tracking
We use cookies and similar technologies to:
- Keep the website running smoothly
- Understand how visitors use the site
- Improve performance and user experience
We may also use basic analytics or advertising tools (such as Facebook or other platforms) to understand traffic and improve our content.
You can disable cookies in your browser settings at any time.
Your Privacy Rights (California Residents)
If you are a California resident, you have the right to:
- Request access to the personal data we hold about you
- Request deletion of your personal data
- Request that we do not share your data for certain purposes
To make a request, simply contact us using the email below.
Data Retention
We keep your order information for record-keeping, customer support, and legal obligations (such as accounting purposes).
We do not keep your data longer than necessary.
Data Security
We take reasonable steps to protect your information.
However, no method of transmission over the internet is 100% secure.
Contact Us
- If you have any questions about this Privacy Policy or your data, feel free to reach out:
- Email: [hello@mendedthings,com]
Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.